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Old 09-24-2009, 03:27 PM    (permalink
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Default Cowboys Offer Refund, World’s Worst Excuse

Interesting article. I noticed a lot of people outside of the stadium during the game. Apparently they were counted as attendence as well.







http://www.nbcdfw.com/blogs/blue-sta...-61117242.html

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Cowboys Offer Refund, World’s Worst Excuse

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Cowboys Offer Refund, World’s Worst Excuse
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Meet Mike. Mike bought a Party Pass to Sunday Night’s game. And, like many other fans who did likewise that evening, Mike was less than thrilled with the experience. So Mike wrote to the Cowboys to complain, firmly but politely. And lo and behold, the team wrote him back and offered him an apology and a full refund.


Hi Michael,

I sincerely apologize for the problematic experience you and your family endured on Sunday. In order to help make the situation right, we can offer you a refund or comp party passes to another game this season.

If you would like a refund, Ticketmaster will issue the refund for your party pass purchase. Please contact them at 1-800-653-8000. We have communicated with Ticketmaster, and they are aware of the refund process for this event.


A classy, compassionate response from the Cowboys. They said they were sorry, and offered Mike his money back. Surely, that took the sting out of what Mike and his family went through on Sunday Night, with the lack of bathroom access and inability to actually walk inside the stadium and what not.

If only the letter had ended there, I think we could all agree that this little Party Pass fiasco was ready to be a memory. But the letter goes on, and this is where it gets a little odd. Mike bolded the sentence he found most curious:


If it helps at all, the only reason so many party passes were sold for Sunday's game was to break the attendance record. I can assure you that only 1/3 of that amount of party passes will be sold for each game going forward...10,000 max instead of 30,000. That was a one-time deal for the grand opening of the stadium.

Sincerely, Dallas Cowboys Football Club

“If it’s any consolation, we were just using you!” I think it’s great the Cowboys made amends to Mike so quickly, and gave him easy instructions for how to get his money back. But that bolded sentence above told Mike three things.

1) The Cowboys KNEW they were selling too many Party Passes for that evening, and that problems were going to occur. 2) The Cowboys decided to oversell them anyway, for the sole purpose of breaking a record only Jerry Jones could possibly give a crap about. 3) They happily admit it, and assume you’ll accept this as a solid reason for hosing you.

Again, Mike got his money back. So no harm, no foul. Still, it leaves a bad taste to know the Cowboys were all too willing to allow 20,000 more fans into the joint than is really comfortable, just to help boost the Double J’s already healthy ego. If you bought a Party Pass and weren’t happy with your night, by all means write the team here and get your refund. And tell them that purposefully screwing 20,000 people is only acceptable if you’re Gene Simmons.
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Old 09-24-2009, 03:38 PM    (permalink
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So really only 90,000 fans?

ha
ha
ha
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Old 09-24-2009, 05:28 PM    (permalink
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lolz. Dallas ripping people off. Everything is bigger in texas.
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Old 09-24-2009, 05:53 PM    (permalink
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Wow, what a douche bag move. This really annoys me the more I think about it, teams should do everything they can for their fans.
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Old 09-24-2009, 05:56 PM    (permalink
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'Jerruh' is full of himself. I'm not surprised.
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Old 09-25-2009, 02:52 AM    (permalink
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The Double J gets what he wants!
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Old 09-25-2009, 03:05 AM    (permalink
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People can question Jerry's football moves, but his business moves are unquestionable. The guy knows how to make money... and plenty of it.
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Old 09-25-2009, 08:17 AM    (permalink
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People can question Jerry's football moves, but his business moves are unquestionable. The guy knows how to make money... and plenty of it.
No one questions his ability to make money. All these billionares got where they are in life, because of their ability to make money and invest properly. The issue is business ethics. As a former business student, that's something they teach from day 1 in business school. Is it worth setting an attendence record at the cost of shafting your own customers? Does that seem ethical to you? For a guy whose ego is the size of the new stadium, where does it stop? What is the next big event where they will screw you guys just to make himself look good? These are the things that make the other NFL fans hate the cowboys and Jerry himself.

On the one hand you got Jerry screwing you, and on the other isn't Synderbrenner taking some of the redskins fans to court?
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Old 09-25-2009, 10:48 AM    (permalink
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Say if I write a letter...will I get a refund even though I did not buy or go to the game?
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Old 09-25-2009, 11:51 AM    (permalink
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no. and because i need ten characters, reading the OP is typically helpful in answering questions like this.
it mentions nothing about these 10 characters.
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Old 09-25-2009, 12:36 PM    (permalink
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WTF? What dumbass made the decision to actually write down it was solely to set an attendance record? Somebody in the media department will be getting the ax.


OT - the model at the bottom of the linked page is disgusting. Why the **** does the modeling world think emaciated is attractive?
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Old 09-25-2009, 01:23 PM    (permalink
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OT - the model at the bottom of the linked page is disgusting. Why the **** does the modeling world think emaciated is attractive?
She's hawt. Needs a boob-job though.
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Old 09-25-2009, 01:36 PM    (permalink
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People can question Jerry's football moves, but his business moves are unquestionable. The guy knows how to make money... and plenty of it.
How deep does your homerism run, when in a thread describing your team treating your fellow fans like absolute trash, you pipe up to sing the praises of the guy who would have hosed you as quickly as the other fans he just did.

I agree Jerry Jones is a good business man, thats obvious...he's a billionaire. But jeebus, this is not the place for that. This thread should be nothing but disgust for this move....because it is disgusting.
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Old 09-25-2009, 01:41 PM    (permalink
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they may get their tickets back but they dont get their $80 parking back or their ******* time wasted, or the stress they had to deal with in order to get there. what a ******* shame.
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Old 09-25-2009, 01:55 PM    (permalink
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Yes....but why do you think all those party passes were sold in the first place? So people could say, "Son, let me tell you about the first game in Cowboys stadium." Someone mentioned that only Jerry would care about that record. Well, who the hell cares if you were at the first game in the stadiums history besides you?

It was obviously a PR gaffe on the part of whoever was dumb enough to write that last part of the letter, but I don't feel the least bit sorry for any of those people. I don't see what the big deal is.
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Old 09-25-2009, 01:58 PM    (permalink
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Like FlyingElvis said, there's no reason to add that extra paragraph in the letter. What morons. Someone needs to get fired, ASAP.

It was a douchey move, no doubt, but they didn't have to go out and admit it like that. Creates a whole other animal.
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Old 09-25-2009, 01:58 PM    (permalink
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how did i know that DMW would defend that
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Old 09-25-2009, 02:05 PM    (permalink
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"They said they were sorry, and offered Mike his money back. Surely, that took the sting out of what Mike and his family went through on Sunday Night, with the lack of bathroom access and inability to actually walk inside the stadium and what not."

This ^ plus
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they may get their tickets back but they dont get their $80 parking back or their ******* time wasted, or the stress they had to deal with in order to get there. what a ******* shame.
This ^

Saying that fans who purchased tickets solely to say they were there makes it their choice to be refused the right to use the facitilties or even STEP INSIDE the stadium is pretty ridiculous.

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She's hawt. Needs a boob-job though.
Or she just needs to eat. A few meals would have her body in a healthy state that would include a nice rack.
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Old 09-25-2009, 02:07 PM    (permalink
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I don't think anyone is defending it. But like DMW, i don't give a **** that some idiot fans got screwed over. They knew what they were getting into.
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Old 09-25-2009, 02:14 PM    (permalink
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i bet you guys would be the ones that would be the first to be enraged to not be let inside.

I mean youve got to think, some people could have or prolly did travel a long distance to get there. Wasting a whole day is a lot. I dont see how this is not a big deal to just **** over so many people. its not like they didnt let a couple of people in, its 20000 people. thats basically a whole town.
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Old 09-25-2009, 02:14 PM    (permalink
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How deep does your homerism run, when in a thread describing your team treating your fellow fans like absolute trash, you pipe up to sing the praises of the guy who would have hosed you as quickly as the other fans he just did.

I agree Jerry Jones is a good business man, thats obvious...he's a billionaire. But jeebus, this is not the place for that. This thread should be nothing but disgust for this move....because it is disgusting.
You're cracking me up! :D "less than thrilled with the experience" equates to treating fans like absolute trash? LMFAO.

The dude bought a "PARTY PASS". He didn't buy a seat! WTF did he expect? Catering and lap dances? Weren't the elevated bar dancers enough? hahaha.

You tell me that those 30,000 fans were upset with their experience if the Cowboys win. The F with that. This is one outspoken fan... and as they say... the squeaky wheel gets the oil.

I WISH I could've been at that game! You're talking about he Grand Opening of that Stadium.. only happens ONCE. EVER. It would've been AWESOME! Can't buy that kind of experience. ...and don't tell me you wouldn't feel the same about your own team. BAH.

...btw, why do you guys care if Jerry has the record? That's the same reason he cares. ;)
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Old 09-25-2009, 02:16 PM    (permalink
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i bet you guys would be the ones that would be the first to be enraged to not be let inside.

I mean youve got to think, some people could have or prolly did travel a long distance to get there. Wasting a whole day is a lot. I dont see how this is not a big deal to just **** over so many people. its not like they didnt let a couple of people in, its 20000 people. thats basically a whole town.
Get real. They knew what kind of tickets they were buying. I'm not buying the innocent card.
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Old 09-25-2009, 02:25 PM    (permalink
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Get real. They knew what kind of tickets they were buying. I'm not buying the innocent card.
They knew they wouldn't be able to use the bathrooms and walk around the stadium?

I somehow doubt that was mentioned when they bought the tickets.
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Old 09-25-2009, 02:25 PM    (permalink
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Get real. They knew what kind of tickets they were buying. I'm not buying the innocent card.
From the Cowboys site:
http://www.dallascowboys.com/partypass/partypassFAQ.cfm

Show me where they're told they won't ever actually be able to set foot in the building or use restrooms.

This was a douche maneuver by the Cowboys. And no, I don't care about attentdance records. There are people who actually have so little in their lives that they care about that type of ****? Mindboggling.
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Old 09-25-2009, 02:31 PM    (permalink
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OK Dalls fans defending this, you seem to be missing the point. D0Unit, you just said that you would have loved to be there. .. What if you were in a position where you could only afford those tickets? And you were denied entrance? With the excitement of being there, you'd sure as hell be pissed off, and if you say you wouldn't you are flat out lying...

Hooray for Jerry Jones, he set the attendance record at the cost (however minor or major is up to your intermretation) of 20,000 of those fans, or approximately 1/5th of the total attendance of that game...
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